keg99 Privacy Policy
Your personal information is fully protected at keg99. This policy transparently describes how we collect, store, and use your information.
Introduction & Scope
keg99 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") describes how keg99 collects, uses, stores, and protects your personal information when you use our website, mobile platform, and related services.
This policy applies to all registered and unregistered users of keg99. It takes effect when you visit our site, create an account, play games, or use any of our services. We may update this policy from time to time, and in such cases you will be notified by email or through a notice on the platform.
What Information We Collect
keg99 collects only the information necessary to provide our services. We may collect the following types of information:
Personal Identification Information
Information provided during your account registration and verification:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Address and residence details
Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, or Rocket account numbers
- Transaction history and amounts
- Payment method details
Technical and Usage Information
Information collected automatically while you use the platform:
- IP address and device identifiers
- Browser type and operating system
- Time spent on the site and pages visited
- Gaming history and activity logs
- Information obtained through cookies and similar tracking technologies
How Your Information Is Used
keg99 uses your personal information for the following legitimate purposes:
Account Management
Your information is used to create, verify, and keep your account secure. Age verification (21+) and identity confirmation are part of this process.
Transaction Processing
The necessary information is used to process deposits and withdrawals via bKash, Nagad, and Rocket.
Customer Support
Our 24/7 live chat support team uses your information to resolve your issues. Contact history helps us improve the quality of our service.
Notifications and Offers
Your information is used to send you relevant bonus offers, promotions, and important updates based on your preferences.
Service Improvement
The platform's performance and user experience are improved through analysis of user behavior.
Fraud Prevention
Information is analyzed to prevent suspicious activity, fraud, and money laundering.
Sharing Information with Third Parties
keg99 does not sell or rent your personal information. However, in certain circumstances information may be shared with trusted third parties:
Payment Service Providers
The necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions. These organizations are governed by their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive the minimum information required to operate games. They follow the required security standards.
Legal and Regulatory Requirements
Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, keg99 will attempt to notify you in advance if legally permitted.
Technology Service Providers
Information may be shared with partner providers of server hosting, data analytics, and cybersecurity services. These partners process information in accordance with keg99's guidelines.
Cookies and Tracking Technologies
The keg99 website uses cookies and similar technologies that help improve your browsing experience.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain your login session, perform security checks, and store basic user preferences. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and other personalized features. They make your experience of using the service more convenient.
Analytical Cookies
These cookies are used to collect and analyze site usage statistics. This information is completely anonymous and helps us improve the quality of our service.
Data Security Measures
keg99 follows industry-standard security practices to protect your personal information:
🔒 SSL Encryption
All data transfers between you and our servers are secured with 256-bit SSL encryption technology.
🛡️ Secure Servers
Your information is stored in high-security data centers where regular security audits are conducted.
🔑 Two-Factor Authentication
Two-factor authentication is used to protect your account, preventing unauthorized access.
👁️ Regular Monitoring
Our security team monitors the platform 24/7 to detect and prevent suspicious activity.
However, no method of data transfer over the internet or electronic storage is completely secure. We ensure the strongest protection measures possible, but a guarantee of complete security cannot be given. In the event of a data breach, we will notify you in a timely manner in accordance with applicable law.
Data Retention Period
keg99 retains your information only for as long as it is necessary or legally required:
Active Account
All information is retained while your account is active. When an account becomes inactive, we retain only the information necessary to provide the service.
Financial Transaction Records
Information related to financial transactions is retained for a defined period in compliance with government and regulatory requirements. This information may be used for financial audits and dispute resolution.
After Account Closure
When an account is closed at your request, personal information is deleted or anonymized within a reasonable period. However, certain information may need to be retained for a defined period due to legal obligations.
Your Rights
As a keg99 user, you have the following rights:
Right to Access Information
You have the right to know and view what information about you is stored with us. You can request a copy of this information by contacting us at [email protected].
Right to Correct Information
You have the right to correct any information that is inaccurate or incomplete. You can update your information from your account profile or by contacting us.
Right to Delete Information
In certain circumstances, you have the right to request deletion of your personal information. However, it may not be possible to delete all information immediately due to legal obligations or ongoing disputes.
Right to Opt Out of Marketing Communications
You can opt out of marketing emails or notifications at any time. Each notification includes an "unsubscribe" option, or you can contact us directly.
Right to Data Portability
You have the right to receive your account information in a structured, commonly used format. We may take a reasonable amount of time to fulfill this request.
Protection of Minors
We do not knowingly collect information from any person under the age of 21. We take strict measures to verify age at the time of registration. If we become aware that a minor is using the platform, we will immediately close their account and delete the associated information.
If you believe that a minor is using our platform, please contact us.
Policy Changes and Updates
keg99 may update this privacy policy from time to time. Depending on the nature of the change, we will notify you as follows:
For Significant Changes
If there are major changes to the policy, we will send a notice to your registered email. You will be informed at least 30 days before the new policy takes effect.
For Minor Changes
Minor changes, such as language corrections or clarifications, will be updated directly on this page and the "Last Updated" date at the top of the page will change.
By continuing to use the platform after changes, you are considered to have agreed to the new policy. If you do not agree, you may request to close your account.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will process your request within a reasonable time.
keg99 — Privacy and Data Protection Team
For privacy-related requests, please write "Privacy Policy Request" as the subject and contact us from your registered email address. This will help us verify your identity quickly.