keg99 Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") apply to the keg99 platform and all of its services. The definitions of some key terms used in this document are given below:

• "Platform" refers to keg99's website, application, and all related digital services.
• "User" or "Player" refers to any person who is registered on the platform and uses its services.
• "Account" refers to each user's own registered account.
• "Bonus" refers to the welcome bonus, cashback, or any other promotional offer provided by keg99.
• "Money" refers to Bangladeshi currency (BDT / ৳).

keg99 is a secure and reliable online gaming platform operated for players in Bangladesh. The platform operates on the principles of fair play, transparency, and responsible gaming. All transactions are protected by SSL encryption and user data is stored with the highest level of security.

2. Eligibility and Account Registration

2.1 Age Eligibility

To participate on the keg99 platform, users must be at least 21 (twenty-one) years of age. Only those aged 21 or above are permitted to use this platform's services. Providing a false age at registration will result in the account being cancelled at any time and all deposits and winnings may be forfeited.

2.2 One Account Policy

Each individual may open only one account. It is strictly prohibited for the same person, the same household, the same device, or the same IP address to operate multiple accounts. If multiple accounts are detected, all accounts will be closed immediately.

2.3 Accuracy of Information

All information provided at registration — name, date of birth, phone number, and payment details — must be truthful, accurate, and complete. keg99 may request a national identity card or other documents at any time for identity verification. Providing false information may result in the account being temporarily or permanently closed.

2.4 Account Security

It is your own responsibility to keep your account password and login details completely confidential. Please notify our support team immediately of any unauthorized access to your account or any suspicious activity.

3. Deposits and Withdrawals

3.1 Deposit Methods and Limits

keg99 currently supports the following payment methods: bKash, Nagad and Rocket. The minimum deposit amount is ৳500 (five hundred taka). The maximum deposit limit may change at certain times and depends on the level of account verification.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. However, additional time may be required during an identity verification process or in the case of a security review.

The payment method used for withdrawal must match the method used at the time of deposit. Withdrawals to third-party accounts are strictly prohibited.

3.3 Transaction Accuracy

If an error occurs in any transaction, our support team must be notified immediately. keg99 reserves the right to recover any excess amount that was mistakenly credited due to a technical error.

4. Bonuses and Promotional Offers

4.1 Welcome Bonus

New users are eligible to receive a 100% welcome bonus on their first deposit up to ৳10,000. To receive this bonus, users must meet the following conditions:

• The account must be fully verified.
• A minimum deposit of ৳500 must be made.
• A 15x wagering requirement must be met on the total amount including the bonus.
• The wagering must be completed within the set time period from the date the bonus is received.

4.2 VIP Cashback Program

keg99's VIP program has four tiers. The weekly cashback for each tier is listed below:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback

VIP tier is determined based on a player's overall activity and loyalty. No specific turnover threshold applies. Advancement to the next tier is evaluated by keg99.

4.3 Bonus Abuse

Bonus abuse — which includes claiming bonuses through multiple accounts, using strategies to avoid bonus requirements, and following dishonest betting patterns — is strictly prohibited. If such activity is detected, the bonus and related winnings will be forfeited.

5. Gaming Rules

5.1 Fair Play Policy

keg99 believes in fair play. The outcome of all games offered on our platform is determined impartially. The use of external software, bots, or automated methods to influence the outcome of any game is strictly prohibited.

5.2 Bet Placement Rules

Once a bet is placed, it cannot be changed or cancelled, unless a cash-out or similar option is active on the platform. If a game remains incomplete due to a technical error, keg99 will settle the relevant bet in accordance with its established policy.

5.3 Game Provider Terms

The games available on our platform are developed by third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others). The respective provider's own terms and conditions may also apply when using these games.

6. Prohibited Activities

The following activities are strictly prohibited on the keg99 platform:

• Opening or using an account while being underage.
• Creating and operating multiple accounts under the same person's name.
• Accessing the platform from a prohibited country or region using a VPN or proxy.
• Using the platform for money laundering or any illegal financial activity.
• Using strategic betting patterns with the intent to circumvent bonus requirements.
• Engaging in fraudulent gaming in collusion with other users.
• Attempting to damage the platform through hacking, malware, or any form of cyberattack.
• Verifying an account using a false identity or forged documents.

If any of the above activities are detected, keg99 reserves the right to permanently close the account, including taking legal action, and to forfeit all funds.

7. Privacy and Data Security

keg99 gives the highest priority to protecting users' personal information. All of our data transmission is secured by SSL (Secure Socket Layer) encryption. We never sell your personal information to third parties.

User information is used only for the following purposes:

• Account verification and identity confirmation.
• Transaction processing and fraud prevention.
• Providing customer support services.
• Fulfilling applicable legal obligations.

For more details, please read our Privacy Policy.

8. Limitation of Liability

keg99 will not be liable for any loss in the following circumstances:

• If a game is left incomplete due to an internet disconnection or technical error.
• If the user shares their account login details with another person.
• In the event of any error or issue with a third-party game provider's software.
• In the event of unexpected server downtime or maintenance periods.
• Unexpected external events (such as natural disasters or cyberattacks) that disrupt the platform's operations.

keg99 always strives to maintain the highest service standards and is committed to resolving any issues promptly. For any complaints, please contact our 24/7 live chat support or by email.

9. Account Closure and Suspension

9.1 Closure by keg99

keg99 reserves the right to temporarily or permanently close an account at any time without notice for the following reasons:

• Violation of any clause of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete identity verification or providing false information.
• Serious violation of the responsible gaming policy.

9.2 Closure by the User

Users may request to close their account at any time. After the request is made, any eligible remaining funds in the account will be returned in accordance with the established rules. To request self-exclusion or a break, please contact our support team.

10. Changes and Updates to Terms

keg99 reserves the right to change or amend these terms and conditions at any time. Users will be notified of significant changes through their registered contact information. Continued use of the platform after any changes will be considered as the user's acceptance of the new terms.

The latest version of the terms and conditions will always be published on this page. The date of the change will be noted at the top of the page.

11. Responsible Gaming

keg99 believes that gaming is a form of entertainment — not a source of income. We encourage all our users to play responsibly. Options are available to set limits, self-exclude, or take a temporary break if needed.

If you are experiencing gaming problems or need help, please contact our 24/7 live chat support or visit our Responsible Gaming page.

12. Contact and Complaints

If you have any questions, comments, or complaints about these terms, please contact our support team:

• 24/7 Live Chat Support (speak in Bengali)
• [email protected]

We take all complaints seriously and are committed to resolving them promptly.